Online retail shipping policy

  I. Delivery Scope

• Hong Kong and Macau

 

• Cross-border shipping: Supports shipments to major cities in mainland China, subject to strict compliance with the relevant customs regulations of both locations.

 

II. Delivery Methods and Delivery Time (SF Express/Kyoto Express/GOGOX)

 

• Hong Kong Standard Delivery: We cooperate with SF Express and Kyoto Express. Delivery takes 2-3 business days after ordering. Free shipping on orders over HK$500. For orders under HK$500, please select "cash on delivery".

The recipient is responsible for paying the shipping cost, which is calculated by the courier company.

 

• Hong Kong express delivery: Please contact customer service directly on the same day. Gogox/lalamove are supported, but additional fees apply.

 

• Cross-border delivery within mainland China:

Delivery will be made within 3-5 business days after ordering, and the cost will be calculated based on the actual weight.

 

III. Order Processing and Delivery Time

• Processing time:

Orders placed before 5:00 PM on weekdays will be processed on the same day, while orders placed after 5:00 PM will be processed on the next business day. Orders placed on weekends and public holidays will also be processed on the next business day.

 

• Confirm receipt:

If no one picks up the package, the courier will leave a notice. You can contact the corresponding courier company to schedule a second delivery. The courier company may charge a handling fee for the second delivery. IV. Shipping Precautions • Courier Selection: You can choose SF Express or Kyoto Express when placing an order. Cross-border orders are defaulted to using SF Express (for higher customs clearance efficiency). If you need to change, please contact customer service for coordination.

 

• Address Information:

Please fill in the mailing address, contact phone number, and recipient's name accurately. Our store will not be responsible for any delivery delays or losses caused by incorrect information.

 

• Cross-border customs clearance:

Cross-border orders must comply with the customs regulations of both locations. Breast pumps are electronic products, and the recipient must cooperate by providing relevant documents such as identification for customs clearance. If customs clearance fails due to personal reasons, the recipient shall bear the return shipping costs and customs duties.

 

• Acceptance requirements:

Please check the packaging for damage upon receipt. For breast pumps, ensure all accessories are complete and undamaged. For bras, ensure they are unopened and unstained. Only sign for the package after confirming everything is correct.

 

V. Return and Shipping Instructions

• Quality issues:

For returns due to product quality issues (such as a malfunctioning breast pump or a ripped bra), the original packaging must be retained. We will cover round-trip shipping costs within 7 days (using the original delivery courier) and offer free replacements. After 7 days, if the breast pump has any problems, you can apply for after-sales warranty service.

 

• Personal reasons:

We do not accept returns and refunds for personal reasons (such as incorrect size or dislike).

 

• Special Notes:

Opened bras (without quality issues) cannot be returned. Thank you for your understanding.

 

VI. Disclaimer

• In the event of delivery delays caused by force majeure factors such as weather, traffic congestion, or customs inspection, our store will promptly notify the customer but will not assume any corresponding compensation liability.

 

Customer Service Contact • Working Hours: Monday to Friday 12:00-18:00